By accessing and using this website, you agree to the following terms and conditions. Please read them carefully before making any purchases or using any services.

1. General Information

Two Ties Pottery is a small, homegrown pottery business run by a small staff. All items sold are made by hand, which may result in slight variations in size, color, and design. These variations are part of the charm of handmade pottery, and by making a purchase, you acknowledge and accept this.

2. Orders & Payments

All orders are processed after payment has been received. You are responsible for providing accurate shipping and payment information at the time of purchase. We reserve the right to cancel orders if any issues arise, such as payment problems or incorrect details.

3. Pricing

Prices for products are listed in U.S. dollars. We reserve the right to change the prices of products and shipping costs at any time without prior notice.

4. Product Availability

While we make every effort to ensure that products are available for purchase, Two Ties Pottery reserves the right to change product availability at any time. If a product is out of stock after you have placed an order, we will notify you and provide options, such as a refund or an alternative product.

5. Commissions Policy

The "Two Ties Pottery Commission Policy", dated [ 6/30/2026 / Version 1.1 ], is incorporated by reference and made a part of this Agreement as if fully set forth herein. See the "Two Ties Pottery Commission Policy" for further details.

6. Shipping

Orders are processed and shipped within 2 weeks of purchase, depending on availability and order volume. Shipping fees are calculated based on the weight of your order, and you are responsible for the shipping costs. We currently ship domestically within the U.S. and are working on offering international shipping.

7. Return & Refund Policy

The "Two Ties Pottery Return, Refund & Exchange Policy", dated [ 6/30/2026 / Version 1.1 ], is incorporated by reference and made a part of this Agreement as if fully set forth herein. See the "Two Ties Pottery Return, Refund & Exchange Policy" for further details.

8. Intellectual Property

All images, designs, and content on this website are the property of Two Ties Pottery and are protected by copyright law. You may not use any images, content, or designs without explicit permission.

9. Limitation of Liability

Two Ties Pottery is not responsible for any damages or losses arising from the use of the products, including but not limited to personal injury, property damage, or financial loss. Customers are advised to handle all pottery items with care.

10. Indemnification

You agree to indemnify and hold harmless Two Ties Pottery, its owners, employees, and affiliates from any claim, loss, liability, or expense arising from your use of the products or this website.

11. Privacy Policy

We value your privacy and will never share your personal information with third parties, except as necessary to process your order (e.g., shipping carriers). By making a purchase, you agree to the collection and use of your personal information as outlined in our "Two Ties Pottery Privacy Policy Version 1.1".

12. Governing Law

These terms and conditions are governed by the laws of the United States and the state in which Two Ties Pottery operates (currently, Wyoming). Any disputes will be handled in accordance with those laws.

13. Dispute Resolution

Any disputes arising from the use of this website or the purchase of products will be resolved through binding arbitration in Wyoming. By agreeing to these Terms, you waive your right to a jury trial or class action.

14. Changes to Terms of Service

We reserve the right to update or change these terms at any time. Any changes will be posted on this page, and by continuing to use this website after those changes are posted, you accept the revised terms.

15. Prohibited Conduct

You agree not to engage in any unlawful, harmful, or fraudulent activity on this website. This includes, but is not limited to, posting offensive content, engaging in unauthorized transactions, or interfering with the operation of the website.

16. Website Use & Restrictions

You may use this website for personal, non-commercial purposes only. You agree not to reproduce, distribute, or otherwise use any content from this website for commercial purposes without prior written consent from Two Ties Pottery.

17. Force Majeure

Two Ties Pottery will not be held liable for any delay or failure to perform its obligations due to events beyond our reasonable control, including but not limited to acts of nature, labor strikes, government actions, or disruptions in supply chains.

Contact Information

If you have any questions about these Terms of Service or need assistance with your order, please contact us at twotiespottery@gmail.com.

1. Commission Payment

Once we have settled on your “vision” for the piece, we will invoice you a 50% deposit to begin the work. Once work is completed, you will be sent digital images of the item to confirm that it meets the standard of the agreed-upon commission request. After you have approved the piece, we will send a final invoice with the remaining 50% cost of the item, plus shipping. Items will not be shipped until the final invoice is paid.

2. Commission Shipping

Shipping costs depend on the size and weight of the piece. Shipping pottery usually starts at $5 for a small piece, but can be as much as $40 for very large items.

3. Commission Costs

Commissions start at $20 for small items, and will increase depending on size, time required, skill required, and material costs. Please understand that while we do our best to accommodate your budget, pricing is not negotiable.

4. Commission Fees

All commissions require a 50% downpayment to initiate work. If we have started working on your piece, we cannot refund the primary 50% deposit, as this helps cover the cost of time and materials. If the commission is cancelled before the work has started, 10% of the downpayment fee will kept to cover the time spent preparing for the commission. Once you receive the item, the total commission fee is also not refundable. In the event that an item breaks during shipping, we have policies to ensure that your work can either be refunded or recreated at no cost to you. See the "Two Ties Pottery Return, Refund & Exchange Policy V1.1" for further details.

5. Commission Timelines

The time a commission will take depends on both the size and detail of your piece, as well as our personal schedule and other commissions we have at that time. Please understand that in addition to commissions, we frequently attend markets in person to keep the business running. Commissions cannot be promised in less than 4 weeks, though we try and complete them as fast as possible. Commissions are first-come, first-serve, with a queue ordered by the date of commission. If all commission spots fill, you will be placed on a waitlist for the next round of commissions. We will contact those on the waitlist first before announcing commission openings on social media or the twotiespottery.com website.

Contact Information

If you have any questions about these Commission Policies or need assistance with your order, please contact us at twotiespottery@gmail.com

1. Damages / Issues:

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

 Receipt or proof or purchase is required in order to place a return transaction.

Items must be returned within 60 days, packed with care so as to arrive undamaged.

Refunds are sent after product is received and examined.

You will be responsible for shipping costs when returning items to us for refund unless it was a shipping error made on our part.

 After 60 days, items may not be returned. No refunds can be issued after this period.

 To start a return transaction, you can contact us via form submission through "twotiespottery.com/contact" or at "twotiespottery@gmail.com". Return submissions will be addressed as quickly as possible.

2. Exceptions / Non-returnable Items:

Commissions and custom-made items cannot be returned unless there is a defect or the item does not meet the standards of the written commission request. If there is no commission request in writing, then returns may not be guaranteed.

All commissions require a 50% down-payment that is non-refundable.

Sale or discounted items may only be exchanged for the amount they were sold for (receipt or proof of purchase required).

Items marked "Final Sale" cannot be returned.

3. Exchanges:

Optionally, exchanges are available in place of a refund.

Chosen exchange items must be of equal or lesser value. If the chosen items are of lesser value than the return, the differing balance will be issued as store credit in the form of a Square eGift Card.

If desired items exceed the cost of the return, we can also issue a Square eGift Card to use as store credit towards the item of higher value.

4. Return Process:

We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved or not.

If approved, you’ll be refunded on your original payment method within 10 business days of receipt of the returned item. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at "twotiespottery@gmail.com".

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Last updated: June 30, 2026

This Privacy Policy describes how Two Ties Pottery (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from twotiespottery.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

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1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

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2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

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3. What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

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4. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

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• Contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, security questions and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

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5. Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

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6. Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

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• Companies who support our Site and Services, such as Square, Squarespace, Shopify, etc.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

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7. How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions; to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Squarespace or Shopify to match your account with other Squarespace or Shopify services that you may choose to use. In this case, Squarespace or Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

• Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

• Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

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8. Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Squarespace, see https://www.squarespace.com/cookie-policy. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit  http://www.allaboutdnt.com/.

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9. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

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• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

• When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Categories of Recipients:

• Identifiers such as basic contact details and certain order and account information

• Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information

• Commercial information such as order information, shopping information and customer support information

• Internet or other similar network activity, such as Usage Data

• Geolocation data such as locations determined by an IP address or other technical measures

• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

  • Business and marketing partners

  • Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

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10. Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

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11. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

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12. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

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13. Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

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• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

• Right to Delete: You may have a right to request that we delete personal information we maintain about you.

• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

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14. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

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15. International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

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Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at twotiespottery@gmail.com.

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